Frequently Asked Questions
Terms, Conditions & General Info – USA
Please carefully read the Terms, Conditions & General Information contained in these pages. They outline the terms under which Go Touch Down Travel and Tours, Inc. (hereinafter referred to as Go Touch Down Express) tour will operate, and they limit our liability. Payment of deposit and/or final payment is an acknowledgement of receipt of these terms & conditions and constitutes acceptance of such as outlined. Go Touch Down Express, is a Florida corporation located in Sarasota, Florida. Go Touch Down Express is registered with the State of Florida as a Seller of Travel (Registration No. ST38029) and is registered with the State of California as a Seller of Travel (Registration No. CST 2124645-50).
Deposits, Payment terms, Final Payments and Reservations: A minimum deposit is due to Go Touch Down Express at the time of signing our Sale Agreement. The deposit may vary depending on the tour being purchased and will be reflected in our Sale Agreement. A statement will be sent to you once the payment has been received. Full payment of any outstanding amount is due 90 days prior to the commencement of any of our tours. The exact date on which full payment may be required may vary depending on the tour being purchased and will be reflected in our Sale Agreement. If the Sale Agreement is signed within the last 90 days of departure (and if space is still available), the entire tour price must be paid at the time of signing our Sale Agreement. Our tours tend to sell out fast, and as such, early reservations are essential to ensure availability of space
Prices, Rates, Fares: Unless otherwise indicated, all prices shown are in US Dollars and are stated per person per tour. Prices may fluctuate from time to time and may be subject to change at any time prior to departure depending on the tour being purchased. Certain tour prices do not fluctuate. Price fluctuation policies are reflected in our Sale Agreement. Airfares are not included in the quoted tour prices and any airfares which are stated are only examples and not guarantees of available airfares.
Travel Documents: All participants must be in possession of a passport valid for at least 6 months beyond the re-entry while traveling abroad. A visa or visas may be required for some or all the countries visited on the holiday or tour selected. Please check your visa requirement/s at time of reservation. Go Touch Down Express will assist with current visa information, Go Touch Down Express recommends a reliable visa service that will assist in obtaining visa/s for a nominal fee/s. Non-U.S. Citizen/s may have different requirements. It is the passenger’s responsibility to ensure that all his or her visa and passport requirements are met. Please note that in the event travel advisories are issued by any government or applicable authority and the tour is not cancelled by Go Touch Down Express, or by tour member (which will be subject to cancellation fees), the member assumes and accepts all risk of travel, related to the travel advisory or otherwise.
Tour Information: Acknowledgement of reservation will be sent immediately upon initiation of a reservation. Final tour documents (consisting of some of or all a detailed tour itinerary, hotel list, baggage tags, etc.) are dispatched from our offices approximately 21-30 days prior to departure
Cancellations & Changes: Go Touch Down Express reserves the right to cancel any tour at any time, and in such event the liability of Go Touch Down Express is limited to the return of monies paid to it by any tour member. Cancellations by clients are permitted with a fee. Due to the special nature of the programs and tours featured by Go Touch Down Express suppliers impose rigid cancellation fees; please be aware that Go Touch Down Express will levy a minimum cancellation fee of 30% on all tour products. If cancellation is received within 90 days of departure, 100% of tour fee is non-refundable. All payments made to Go Touch Down Express are non-refundable and will be deducted from the cancellation fee. Note: All cancellations must be received by Go Touch Down Express in writing and shall be sent to: Go Touch Down Express: 1990 Main Street, Suite #750, Sarasota FL 34236. Notice may also be sent via fax to 941-212-0912. The reason for the cancellation must be stated in the notice, as your cancellation may be covered by your travel insurance policy if you have obtained one. To protect against cancellation charges, we strongly recommend purchasing Cancellation Protection and Travel Interruption Insurance (see Insurance clause). Go Touch Down Express and/or its third-party contracts and suppliers are not responsible for any damage, expense or inconvenience caused by late departures, security delays, change of schedule, or other acts or conditions excluded herein.
Unused Tour Items: No refund will be made for any unused accommodations, missed meals, transportation segments, cruise portions, sightseeing tours or any other service. Such unused items are neither refundable nor exchangeable (no exceptions). If passengers do not choose a travel date or do not travel within the allotted timeframe it will be regarded as unused tour items.
Insurance: Go Touch Down Express strongly recommends that you obtain Travel Protection Insurance, which will protect you and your investment in the event of a medical emergency before or during your trip and offers coverage for trip cancellation or interruption, government travel advisories, illness, injury, and damage, loss or theft of baggage, as well as on site emergency assistance. Such insurance is available from many sources including travel agents and other online insurance services. We also suggest that you review any existing health insurance coverage available to you to determine the level of coverage, if any, that you will have in a foreign country. Go Touch Down Express is not responsible for the costs of any medical treatment required during the tour, nor is Go Touch Down Express responsible for the quality, or lack thereof, of medical care a tour member may receive while on tour.
Health Requirements: Health regulations for some countries visited on featured tours in this brochure may require proof of inoculation and/or vaccination certificate; such a certificate should be in your possession throughout the entire tour. Go Touch Down Express strongly recommends that you consult with your personal physician or local travel clinic.
Transportation Terms:
Revision Fees: Any name change to transportation or lodging reservations (including airline tickets) including minor spelling corrections may require that such reservations be cancelled and re-booked. Tour member agrees that the names on the reservation form as given to Go Touch Down Express are spelled correctly per the tour member’s passports. If names as listed on the form are incorrect then the tour member agrees to any expenses resulting out of the cancellation and re-booking of such transportation and lodging reservations.
In Tour Transportation: Deviations to any planned motor coach, cruise or rail itineraries are possible, although every effort will be made to keep them as they are shown. All itineraries are subject to change without notice. Should conditions render transportation routes unsafe for navigation or passage, alternative services may apply, including but not limited to, alternate lodging accommodation and/or substitute transportation arrangements.
Your Tour Price Includes:
Accommodations: Accommodations will be provided at the property specified or similar. Rooms will be assigned by the respective supplier/s in accordance with their standard policies, in category/ies as specified in the itinerary. The hotels and/or resorts featured in the itinerary will be in accordance to the level of the program – First Class, Deluxe or Luxury (this term may be defined by the hospitality industry in the region providing such accommodation or by trade custom).
Meals: Meals for each tour are included as stated on itinerary. Special meal requests (including vegetarian) are not guaranteed; please identify any dietary restrictions you may have prior to departure and in writing.
Sightseeing and Land Tour Services: The following services are included in your tour price: In-tour transportation, baggage handling, sightseeing with English-speaking guides (as mentioned in the itinerary) and all entrance fees to attractions visited (as described in the itinerary). Sightseeing will be via motor coach, private car and other modes of transportation (air conditioned where necessary and available), as determined by the nature of the terrain and as outlined in the itinerary. Transfers are not included when arriving or departing at the first destination gateway by means other than the scheduled tour flights, if any, but can be arranged at additional cost.
Special Entertainment: Cultural entertainment events, gala evenings and/or festivals are included as per the itinerary.
Tour Price Exclusions: Your tour price does not include: Air transportation (unless specifically stated as included); costs and fees to obtain or extend your passport/s; visa fees and processing fees; inoculations and vaccinations (if required); health certificate; airport taxes and country departure taxes (if applicable); all items of a personal nature including alcoholic beverages (except on certain occasions); meals not specified, tips to tour guides; excess baggage charges; cancellation, health, accident and baggage insurance; private, non-group transfers; and any items not specifically listed as included.
Non-refundable Air Tickets: For any departures that are not guaranteed: If you are purchasing a non-refundable air ticket, please make sure that your travel agent explains the difficulties associated with these airfares. Go Touch Down Express cannot be held responsible for any change/cancellation penalties associated with non-refundable airfares.
Luggage: In-tour ground travel arrangements include transportation and transfer of no more than two standard-sized suitcases per person. In-tour airline travel may restrict the size and number of luggage pieces, and/or impose additional charges which will be the responsibility of the tour member. Please be aware that airline restrictions on luggage vary by airline, location and custom in the industry, and your travel agent should provide you with all applicable regulations prior to departure. Go Touch Down Express will use reasonable efforts to notify you of any in-tour luggage restrictions prior to departure.
Baggage Risks: Baggage and personal effects are at owner’s risk throughout the tour and baggage insurance is strongly recommended (see insurance clause). Carrier liability for tour members’ baggage is clearly stated on the passenger contract printed on all tickets; description can also be found on carrier websites. Liability for checked and unchecked baggage shall in no event exceed the actual loss incurred by the passenger, subject to proof of the amount of loss, and Go Touch Down Express is in no way liable for any losses. Please read all the conditions of your ticket. Federal law and treaties limit the amount of recovery for loss of or damage to your luggage or its contents. To protect against such limitations, we strongly recommend that you purchase insurance (see insurance clause).
Photography: Go Touch Down Express reserves the right to take photographs during the operation of any program and to use resulting photographs for promotional purposes. Any passengers who prefer that their images not be used are asked to notify their tour escort at the beginning of the program.
Responsibility – Limitation of Liability: Go Touch Down Express act only in the capacity as a tour retailer and arranges with third party contractors and service providers providing accommodations, transportation or other services to the tour member. Go Touch Down Express makes every effort to select quality suppliers of the aforementioned services. However, Go Touch Down Express does not control the operations of these third party contractors and suppliers and as a result, cannot be held liable for any personal injury, property damage, or other claim which may occur as the result of any and/or all of the following: (1) the wrongful, negligent or arbitrary acts or omissions on the part of the independent supplier, agent, its employees or others who are not under the direct control or supervision of Go Touch Down Express; (2) defects or failures of any vessel, aircraft, vehicle or other instrumentality which is under the control of an independent supplier; or (3) loss, injury or damage to person, property or otherwise, resulting directly or indirectly from any Acts of God, weather, government actions, dangers, incidents during transportation, fire, breakdown in machinery or equipment, or wars (whether declared or not), hostilities, civil disturbances, strikes, riots, thefts, pilferage, medical epidemics, quarantines, or customs regulations, defaults, delays or cancellations or alterations in itinerary and/or lodging due to schedule changes or capacities, or from any causes beyond Go Touch Down Express’s control. Further, Go Touch Down Express is not liable for any loss or damage resulting from insufficient or improperly issued passports, visas or other legal documents. Regardless of anything herein to the contrary, tour members agree that maximum liquidated damages shall not exceed the tour price. In no event shall the liability of Go Touch Down Express exceed the actual cost of any services not provided and Go Touch Down Express hereby disclaims any responsibility for revisions, substitutions, omissions which are the result of the actions or inactions of any third parties providing services or products for the applicable tour or package. The tour member further agrees that Go Touch Down Express shall not be liable or responsible for other consequential losses or other damages or expenses that the tour member has incurred in anticipation of or in connection with the tour.
Reservation of Rights: Go Touch Down Express (when deemed necessary in its sole discretion) reserves the right to: (1) cancel any itinerary or any part of it for any reason; (2) make any alterations to the itinerary (including, but not limited to, alterations or substitution of hotels); and (3) decline to accept or to retain any person as a tour member should such person’s health, mental or physical condition, in the sole opinion of Go Touch Down Express, impede the operation of the tour of the other passengers. Tour members may be restricted by Go Touch Down Express or third-party services providers or applicable law or regulation from smoking, certain behaviors, photography or other actions due to cultural issues and enjoyment of the tour by other tour members. Tour members are held responsible for being in sufficient good health and capacity to undertake the tour. Persons needing individual assistance for walking, dining, or other personal needs must be accompanied by an able companion and must notify Go Touch Down Express in writing at the time of booking. Certain trips and features may not be wheelchair accessible. If you require a wheelchair, you must provide your own small collapsible wheelchair. In international destinations, Go Touch Down Express cannot guarantee wheelchair accessibility. If a tour member is asked to leave while the tour is in progress, due to any condition or action that becomes a nuisance to other tour members or detrimental to their enjoyment of the tour, that person will be responsible for charges incurred on account of such departure from the tour and/or their return to their Country of residence. In such a case, Go Touch Down Express will use its best efforts to obtain a refund of any monies that can be recovered for the unused portion of the tour, considering additional charges incurred by Go Touch Express and cancellation or modification charges of third parties. There can be no guarantee that any such sums can be recovered or refunded. Other than to refund such sum, Go Touch Down Express will accept no further liability or obligation toward that person or third party.
Disclaimer: Go Touch Down Express is not responsible for any errors, omissions, or misquotes contained in this brochure or any other accompanying promotional documentation. The contents of said brochure or promotional documentation may be changed at any time (including, but not limited to, rates and itinerary) without notice and at the sole discretion of Go Touch Down Express In the event that an error or omission committed by the Go Touch Down Express or its employees results in the paid booking of the tour member on an incorrect vacation package, price, date, or other similar error, Go Touch Down Express reserves the right, when practicable, to re-invoice with correct pricing and the tour member agrees to be subject and bound to the subsequent price, or the tour member may also elect to receive a full refund for all monies that have been paid to the Go Touch Down Express in such an event. The tour and stipulated member further agrees that Go Touch Down Express shall not be responsible or held liable to secure the originally intended vacation package, which in many cases may not be available or its procurement may not be practicable due to forces of nature, market factors, or other related reasons.
Venue: It is specially agreed that this agreement is entered into in North America. In the event any legal or equitable action is brought against Go Touch Down Express concerning the interpretation, enforcement or breach of any term, obligation or duty as contained or related to the terms and conditions set forth in this web site, or pursuant to law, statute or treaty to which North America is a signatory, the venue of such action shall lie here exclusively.
Choice of Law: It is specifically agreed and stipulated that the Florida State law shall govern and apply to any legal or equitable action brought against Go Touch Down Express concerning the interpretation, enforcement or breach of any term, obligation or duty contained in this web site, or pursuant to any law, statute or treaty to which United States is signatory.
Privacy Policy: Your privacy is important to Go Touch Down Express. Your e-mail address, name, street address and telephone number are stored in our database. Go Touch Down Express will not sell, rent, trade, or give your name, e-mail address, street address or any other personal information to any other organization unless you give Go Touch Down Express permission. However, Go Touch Down Express reserves the right to release information to the appropriate authorities if we believe that such release is reasonably necessary to comply with the law or to protect the property or safety of Go Touch Down Express or any of its affiliated companies, our employees, users, or others. If you prefer not to receive e-mail or postal mail from us, call us at 877-480-6881 and we will gladly honor your request
Changes and Addendums to the Contract: No changes to the contract, and or any addendum thereto, are enforceable unless reduced in writing and signed by all parties.
HOW TO BOOK: Contact your Travel Retail Agent at our office for more information and further assistance with reservations on our tours. Your Local Travel Agent can also assist you with obtaining visas, travel insurance and can provide you with general destination information.
CONTACT DETAILS:
Travel Retail Agent: Go Touch Down Express: 1990 Main Street, Suite #750, Sarasota FL 34236| Phone: 1-877-480-6881|Fax: 941-212-0912| E-mail: info@GoTouchDown.com | Web site:www.GoTouchDown.com
Tour Operator: Touch Down DMC: 23 Morris Street East, Block C, Woodmead Ext 1, Sandton South Africa | Web site: www.TouchDownDMC.com
Terms, Conditions & General Info – Canada
Please carefully read the Terms, Conditions & General Information contained in these pages. They outline the terms under which Go Touch Down Travel and Tours Limited tour will operate, and they limit our liability. Payment of deposit and/or final payment is an acknowledgement of receipt of these terms & conditions and constitutes acceptance of such as outlined. Go Touch Down Travel and Tours Limited is an Ontario corporation located in Oakville, Ontario. Go Touch Down Travel and Tours Limited is registered with the travel industry Council of Ontario. Registration No 50018790.
Deposits, Payment terms, Final Payments and Reservations: A minimum deposit is due to Go Touch Down Travel and Tours Limited at the time of signing our Sale Agreement. The deposit may vary depending on the tour being purchased and will be reflected in our Sale Agreement. An Invoice will be forwarded to you upon receipt of your deposit. Go Touch Down Travel and Tours Limited provide payment terms for the remaining balance. The terms and conditions of the payment plan may vary depending on the tour being purchased and is reflected in our Sale Agreement and the Sale Obligation and Personal Pre-Authorization Agreement. Full payment of any outstanding amount is due prior to the commencement of any of our tours. The exact date on which full payment may be required may vary depending on the tour being purchased and will be reflected in our Sale Agreement. If the Sale Agreement is signed within the last 60 days of departure (and if space is still available), the entire tour price must be paid at the time of signing our Sale Agreement. Our tours tend to sell out fast, and as such, early reservations are essential to ensure availability of space.
Prices, Rates, Fares: Unless otherwise indicated, all prices shown are in Canadian Dollars and are stated per person per tour. Prices may fluctuate from time to time and may be subject to change at any time prior to departure depending on the tour being purchased. Certain tour prices do not fluctuate. Price fluctuation policies are reflected in our Sale Agreement. Airfares are not included in the quoted tour prices and any airfares which are stated are only examples and not guarantees of available airfares.
Travel Documents: All participants must be in possession of a passport valid for 6 months beyond the re-entry date into Canada. A visa or visas may be required for some or all of the countries visited on the holiday or tour selected. Please check your visa requirement/s at time of reservation. Go Touch Down Travel and Tours Limited will provide visa information. Go Touch Down Travel and Tours Limited recommends a reliable visa service that will assist in obtaining visa/s for a nominal fee/s. Non-Canadian Citizen/s may have different requirements. It is the passenger’s responsibility to ensure that all his or her visa and passport requirements are met. Please note that in the event travel advisories are issued by any government or applicable authority and the tour is not cancelled by Go Touch Down Travel and Tours Limited, or by tour member (which will be subject to cancellation fees), the member assumes and accepts all risk of travel, related to the travel advisory or otherwise.
Tour Information: Acknowledgement of reservation will be sent immediately upon initiation of a reservation. Final tour documents (consisting of some or all of a detailed tour itinerary, hotel list, baggage tags, etc.) are dispatched from our offices approximately 21-30 days prior to departure.
Cancellations & Changes: Go Touch Down Travel and Tours Limited reserves the right to cancel any tour at any time, and in such event the liability of Go Touch Down Travel and Tours Limited is limited to the return of monies paid to it by any tour member. Cancellations by tour members are restricted. Due to the special nature of the programs and tours featured by Go Touch Down Travel and Tours Limited suppliers impose rigid cancellation fees; please be aware that Go Touch Down Travel and Tours Limited will levy a cancellation fee of 30% on all processed cancellations. All payments made to Go Touch Down Travel and Tours Limited are non-refundable and will be deducted from the cancellation fee. Note: All cancellations must be received by Go Touch Down Travel and Tours Limited in writing and shall be sent to: Go Touch Down Travel and Tours Limited, 1155 North Service Road West, Unit 11, Oakville ON L6M 3E3. Notice may also be sent via fax to +1289-324-9305. The reason for the cancellation must be stated in the notice, as your cancellation may be covered by your travel insurance policy if you have obtained one. To protect against cancellation charges, we strongly recommend purchasing Cancellation Protection and Travel Interruption Insurance (see Insurance clause). Go Touch Down Travel and Tours Limited and/or its agents are not responsible for any damage, expense or inconvenience caused by late departures, security delays, change of schedule, or other acts or conditions excluded herein.
Unused Tour Items: No refund will be made for any unused accommodations, missed meals, transportation segments, cruise portions, sightseeing tours or any other service. Such unused items are neither refundable nor exchangeable (no exceptions). If passengers do not choose a travel date or do not travel within the allotted timeframe it will be regarded as unused tour items
Insurance: Go Touch Down Travel and Tours Limited strongly recommends that you obtain Travel Protection Insurance, which will protect you and your investment in the event of a medical emergency before or during your trip and offers coverage for trip cancellation or interruption, government travel advisories, illness, injury, and damage, loss or theft of baggage, as well as on site emergency assistance. Such insurance is available from many sources including travel agents and other online insurance services. We also suggest that you review any existing health insurance coverage available to you to determine the level of coverage, if any, that you will have in a foreign country. Go Touch Down Travel and Tours Limited is not responsible for the costs of any medical treatment required during the tour, nor is Go Touch Down Travel and Tours Limited responsible for the quality, or lack thereof, of medical care a tour member may receive while on tour.
Health Requirements: Health regulations for some countries visited on featured tours in this brochure may require proof of inoculation and/or vaccination certificate; such a certificate should be in your possession throughout the entire tour. Go Touch Down Travel and Tours Limited strongly recommends that you consult with your personal physician or local travel clinic or visit the web at “Travelling Abroad – Service Canada” www.servicecanada.gc.ca in regards to your itinerary and required inoculations.
Transportation Terms:
Revision Fees: Any name change to transportation or lodging reservations (including airline tickets) including minor spelling corrections may require that such reservations be cancelled and re-booked. Tour member agrees that the names on the reservation form as given to Go Touch Down Travel and Tours Limited are spelled correctly per the tour member’s passports. In the event that names as listed on the form are incorrect then the tour member agrees to any expenses resulting out of the cancellation and re-booking of such transportation and lodging reservations.
In Tour Transportation: Deviations to any planned motor coach, cruise or rail itineraries are possible, although every effort will be made to keep them as they are shown. All itineraries are subject to change without notice. Should conditions render transportation routes unsafe for navigation or passage, alternative services may apply, including but not limited to, alternate lodging accommodation and/or substitute transportation arrangements.
Your Tour Price Includes:
Accommodations: Accommodations will be provided at the property specified or similar. Rooms will be assigned by the respective supplier/s in accordance with their standard policies, in category/ies as specified in the itinerary. The hotels and/or resorts featured in the itinerary will be in accordance to the level of the program – First Class, Deluxe or Luxury (this term may be defined by the hospitality industry in the region providing such accommodation or by trade custom).
Meals: Meals for each tour are included as stated on itinerary. A La Carte, buffet meals and/or table d’hôte are offered. Special meals and entertainment are included as shown in the itinerary. In some rare instances, a meal may not be of a standard expected under the term of “deluxe” particularly in remote areas. Special meal requests (including vegetarian) are not guaranteed; please identify any dietary restrictions you may have prior to departure and in writing.
Sightseeing & Land tour Services: The following services are included in your tour price: In-tour transportation, baggage handling, sightseeing with English-speaking guides (as mentioned in the itinerary) and all entrance fees to attractions visited (as described in the itinerary). Sightseeing will be via motor coach, private car and other modes of transportation (air conditioned where necessary and available), as determined by the nature of the terrain and as outlined in the itinerary. Transfers are not included when arriving or departing at the first destination gateway by means other than the scheduled tour flights, if any, but can be arranged at additional cost.
Special Entertainment: Cultural entertainment events, gala evenings and/or festivals are included as per the itinerary.
Tour Price Exclusions: Your tour price does not include: Air transportation (unless specifically stated as included); costs and fees to obtain or extend your passport/s; visa fees and processing fees; inoculations and vaccinations (if required); health certificate; airport taxes and country departure taxes (if applicable); all items of a personal nature including alcoholic beverages (except on certain occasions); meals not specified, tips to tour guides; excess baggage charges; cancellation, health, accident and baggage insurance; private, non-group transfers; and any items not specifically listed as included.
Non-refundable Air Tickets: For any departures that are not guaranteed: If you are purchasing a non-refundable air ticket, please make sure that your travel agent explains the difficulties associated with these airfares. Go Touch Down Travel and Tours Limited cannot be held responsible for any change/cancellation penalties associated with non-refundable airfares.
Luggage: In-tour ground travel arrangements include transportation and transfer of no more than two standard-sized suitcases per person. In-tour airline travel may restrict the size and number of luggage pieces, and/or impose additional charges which will be the responsibility of the tour member. Please be aware that airline restrictions on luggage vary by airline, location and custom in the industry, and your travel agent should provide you with all applicable regulations prior to departure. Go Touch Down Travel and Tours Limited will use reasonable efforts to notify you of any in-tour luggage restrictions prior to departure.
Baggage Risks: Baggage and personal effects are at owner’s risk throughout the tour and baggage insurance is strongly recommended (see insurance clause). Carrier liability for tour members’ baggage is clearly stated on the passenger contract printed on all tickets; description can also be found on carrier websites. Liability for checked and unchecked baggage shall in no event exceed the actual loss incurred by the passenger, subject to proof of the amount of loss, and Go Touch Down Travel and Tours Limited is in no way liable for any losses. Please read all of the conditions of your ticket. Federal law and treaties limits the amount of recovery for loss of or damage to your luggage or its contents. To protect against such limitations, we strongly recommend that you purchase insurance (see insurance clause).
Photography: Go Touch Down Travel and Tours Limited reserves the right to take photographs during the operation of any program and to use resulting photographs for promotional purposes. Any passengers who prefer that their images not be used are asked to notify their tour escort at the beginning of the program.
Responsibility – Limitation of Liability: Go Touch Down Travel and Tours Limited and all affiliates act only in the capacity as a tour retailer and arranges with third party contractors and service providers providing accommodations, transportation or other services to the tour member. Go Touch Down Travel and Tours Limited makes every effort to select quality suppliers of the aforementioned services. However, Go Touch Down Travel and Tours Limited does not control the operations of these agents and as a result, cannot be held liable for any personal injury, property damage, or other claim which may occur as the result of any and/or all of the following: (1) the wrongful, negligent or arbitrary acts or omissions on the part of the independent supplier, agent, its employees or others who are not under the direct control or supervision of Go Touch Down Travel and Tours Limited; (2) defects or failures of any vessel, aircraft, vehicle or other instrumentality which is under the control of an independent supplier; or (3) loss, injury or damage to person, property or otherwise, resulting directly or indirectly from any Acts of God, weather, government actions, dangers, incidents during transportation, fire, breakdown in machinery or equipment, or wars (whether declared or not), hostilities, civil disturbances, strikes, riots, thefts, pilferage, medical epidemics, quarantines, or customs regulations, defaults, delays or cancellations or alterations in itinerary and/or lodging due to schedule changes or capacities, or from any causes beyond Go Touch Down Travel and Tours Limited’s control. Further, Go Touch Down Travel and Tours Limited is not liable for any loss or damage resulting from insufficient or improperly issued passports, visas or other legal documents. Regardless of anything herein to the contrary, tour members agree that maximum liquidated damages shall not exceed the tour price. In no event shall the liability of Go Touch Down Travel and Tours Limited exceed the actual cost of any services not provided, and Go Touch Down Travel and Tours Limited hereby disclaims any responsibility for revisions, substitutions, omissions which are the result of the actions or inactions of any third parties providing services or products for the applicable tour or package. The tour member further agrees that Go Touch Down Travel and Tours Limited shall not be liable or responsible for other consequential losses or other damages or expenses that the tour member has incurred in anticipation of or in connection with the tour.
Reservation of Rights: Go Touch Down Travel and Tours Limited (when deemed necessary in its sole discretion) reserves the right to: (1) cancel any itinerary or any part of it for any reason; (2) make any alterations to the itinerary (including, but not limited to, alterations or substitution of hotels); and (3) decline to accept or to retain any person as a tour member should such person’s health, mental or physical condition, in the sole opinion of Go Touch Down Travel and Tours Limited, impede the operation of the tour of the other passengers. Tour members may be restricted by Go Touch Down Travel and Tours Limited or third party services providers or applicable law or regulation from smoking, certain behaviours, photography or other actions due to cultural issues and enjoyment of the tour by other tour members. Tour members are held responsible for being in sufficient good health and capacity to undertake the tour. Persons needing individual assistance for walking, dining, or other personal needs must be accompanied by an able companion and must notify Go Touch Down Travel and Tours Limited in writing at the time of booking. Certain trips and features may not be wheelchair accessible. If you require a wheelchair, you must provide your own small collapsible wheelchair. In international destinations, Go Touch Down Travel and Tours Limited cannot guarantee wheelchair accessibility. If a tour member is asked to leave while the tour is in progress, due to any condition or action that becomes a nuisance to other tour members or detrimental to their enjoyment of the tour, that person will be responsible for charges incurred on account of such departure from the tour and/or their return to Canada. In such a case, Go Touch Down Travel and Tours Limited will use its best efforts to obtain a refund of any monies that can be recovered for the unused portion of the tour, taking into account additional charges incurred by Go Touch Down Travel and Tours Limited and cancellation or modification charges of third parties. There can be no guarantee that any such sums can be recovered or refunded. Other than to refund such sum, Go Touch Down Travel and Tours Limited will accept no further liability or obligation toward that person or third party.
Disclaimer: Go Touch Down Travel and Tours Limited is not responsible for any errors, omissions, or misquotes contained in this brochure or any other accompanying promotional documentation. The contents of said brochure or promotional documentation may be changed at any time (including, but not limited to, rates and itinerary) without notice and at the sole discretion of Go Touch Down Travel and Tours Limited In the event that an error or omission committed by the Go Touch Down Travel and Tours Limited or its employees results in the paid booking of the tour member on an incorrect vacation package, price, date, or other similar error, Go Touch Down Travel and Tours Limited reserves the right, when practicable, to re-invoice with correct pricing and the tour member agrees to be subject and bound to the subsequent price, or the tour member may also elect to receive a full refund for all monies that have been paid to the Go Touch Down Travel and Tours Limited in such an event. The tour and stipulated member further agrees that Go Touch Down Travel and Tours Limited shall not be responsible or held liable to secure the originally intended vacation package, which in many cases may not be available or its procurement may not be practicable due to forces of nature, market factors, or other related reasons.
Venue: It is specially agreed that this agreement is entered into in Ontario, Canada. In the event any legal or equitable action is brought against Go Touch Down Travel and Tours Limited concerning the interpretation, enforcement or breach of any term, obligation or duty as contained or related to the terms and conditions set forth in this web site, or pursuant to law, statute or treaty to which Canada is a signatory, the venue of such action shall lie exclusively in Ontario, Canada.
Choice of Law: It is specifically agreed and stipulated that the law of the province of Ontario shall govern and apply to any legal or equitable action brought against Go Touch Down Travel and Tours Limited concerning the interpretation, enforcement or breach of any term, obligation or duty contained in this web site, or pursuant to any law, statute or treaty to which Canada is a signatory.
Privacy Policy: Your privacy is important to Go Touch Down Travel and Tours Limited. Your e-mail address and name, street address and telephone number are stored in our database. Go Touch Down Travel and Tours Limited will not sell, rent, trade, or give your name, e-mail address, street address or any other personal information to any other organization unless you give Go Touch Down Travel and Tours Limited permission. However, Go Touch Down Travel and Tours Limited reserves the right to release information to the appropriate authorities if we believe that such release is reasonably necessary to comply with the law or to protect the property or safety of Go Touch Down Travel and Tours Limited or any of its affiliated companies, our employees, users, or others. If you prefer not to receive e-mail or postal mail from us, call us at 877-480-6881and we will gladly honour your request.
Changes and Addendums to the Contract; No changes to the contract, and or any addendum thereto, are enforceable unless reduced in writing and signed by all parties.
HOW TO BOOK: Contact your Local Travel Assistant at our office for more information and further assistance with reservations on our tours. Your Local Travel Assistant can also assist you with obtaining visas, travel insurance and can provide you with general destination information.
CONTACT DETAILS: Go Touch Down Travel and Tours Limited: 1155 North Service Road West, Unit 11, Oakville ON L6M 3E3| Phone: 1-877-480-6881|Fax: 289-324-9305 | E-mail: info@GoTouchDown.com | Web site: www.gotouchdown.com
Photo Credits: May include; South Africa Tourism, Hungary Tourism, Croatia Tourism, Inverness, Humala River Lodge, Kapama, Songimvelo, Pilanesberg, Kruger National Park, Touch Down Resorts, iStockphoto, Past Travelers, other national tourist offices and vendor
WHAT TO WEAR & PACK
South Africans are generally laid back when it comes to clothing, so there is no need to haul out your best silks and diamonds when heading for our shores unless you’re attending a very prestigious event.
Bring cool, light, and comfortable clothes for summer because summer temperatures can get well into the 30 °C range in some areas.
Also, bring an umbrella or raincoat during summer as this is when most of the country gets rain. In areas like Gauteng and the North West province, thundershowers are common. A light jacket or wrap is a good precaution. Don’t forget a swimsuit.
The winters are generally mild, comparing favorably with European summers. But we do get some days when temperatures dive, especially in high-lying areas such as the Drakensberg, so be prepared with jerseys and jackets. In addition, Cape Town gets its rain during the winter season, so bringing rain gear along is advisable.
Always bring a hat, sunglasses, and sunblock, as the sun can be intense, even in winter.
Walking shoes are a good idea all year-round, with warm socks in the winter.
If you are doing business in the country, business attire (suit and tie) is generally called for in the corporate sector, but media, for example, dress more casually.
For game viewing, neutral-toned items are advised, but there’s no need to go overboard. A good pair of walking shoes is also advisable. Camouflage clothing and/or accessories are NOT acceptable.
For the evening, if you are dining at an upscale restaurant or seeing a show, smart/casual attire is recommended.
Leave some room in your suitcase for South African clothing. Information on local designers can be found on the internet. Look out for local labels like Hip Hop, Stoned Cherrie, Maya Prass, Ebok, and many more.
WHAT TO PACK
Please note that these are just suggestions and depend on the month/season travelling. Warmer clothes are required for travelling in June/July/August.
People often ask us to recommend things we think they should bring when going on a safari. Through our own and previous guests’ experiences, we have compiled a list of those items we have found to be useful and necessary.
- 1-2 pair(s) of smart/casual trousers
- 2-3 pairs of shorts
- 4 shirts/t-shirts (any combination)
- 1 light cotton sundress for the ladies
- 1 pair of walking/running shoes
- 1 pair of sandals/crocs etc.
- 1 swimsuit
- 1 hat
- sunscreen
- water bottle
- mosquito repellent (with DEET if possible); can be purchased at the resort.
- light jacket/cardigan for the evenings (depending on the season of travel)
Our summer months are from the end of August to April, with the hottest period from October to February. One should expect rainstorms or drizzle on any of these days. However, it hardly ever rains continuously, and generally, the rainstorms last only an hour or so. We provide rainproof ponchos for guests to use on the vehicles during game drives and sufficient umbrellas for guests to use at the lodges. Our winter is from May to July, with the coldest period being towards the end of June and July. We provide fleece blankets for guests on the vehicles during game drives.
ADDITIONAL PACKING GUIDELINES
It may, at times, be very cold during the early morning and evening safari. Therefore, a warm fleece jacket, a scarf, and a warm hat will be needed. A pair of warm gloves may also be an added advantage.
You may also want to bring a warm tracksuit to wear instead of a dress or light trousers.
Try to keep the colors of your clothing as neutral as possible to blend in with the environment. Khaki colors and browns or greens are generally the best. Darker colors and colors that are very bright tend to attract unwanted insects such as mosquitoes and other bug-type visitors.
You should bring a comfortable pair of walking shoes for use during bush walks or when off the game drive vehicle and a pair of sandals or flip-flops to wear around the lodge. Mealtimes are generally informal, so dressing up in formal clothing for dinner is optional. If you wear prescription eyeglasses or contact lenses, bring a spare pair in case yours get mislaid or broken. Also, ensure that you have sufficient lens cleaning solution as the outdoor environment may, at times, become extremely dusty, which could require frequent cleaning.
You should also bring a video or digital camera, a good pair of binoculars, enough memory cards for your camera (or film for those who still prefer to use film), plug and charger for your camera equipment. Don’t forget a powerbank just in case you run out of power at the wrong moment. Should you want to send emails or photos home to friends or family, you should bring your laptop or personal computer. We have wireless internet spots at some of our lodges. We also have a dedicated computer set aside for guests at all our lodges.
All our rooms are supplied with basic amenities such as soap, shampoo, and body lotions. You may, however, also want to bring your favorite items with you. We have a reasonably priced 24-hour laundry service available for guests at all our lodges.
There are curio shops at all of our lodges, so purchasing most of the items listed above is possible should any of them be forgotten. Please travel with minimal luggage. We suggest using only ONE suitcase, if possible, as inter-land airline baggage restrictions are less weight than international flights.
If you’re in your hotel room, contact the emergency number provided or the front desk. If you’re out and about, dial 10111 from a landline for the police or 112 from a mobile phone for emergency assistance.
We are pleased to offer in-house laundry services at all the resorts and lodges listed below. Please keep in mind that this service comes at an extra cost and can be arranged upon request at the property.
- Dunkeld Country Estate
- Royal Morubisi
- Tshukudu Game Lodge
- Ladybird Vineyards Lodge
- The Shark Bay Hotel
- Stillness Manor & Spa
Unfortunately, Belle Maroc is unable to provide in-house laundry services. However, they can make arrangements for your laundry to be handled offsite. If this option is chosen, please note that the laundry will be returned the following day.
Every property is unique, and it is best to enquire about what options are available.
Please consult your healthcare provider before you depart for updated information and treatment appropriate to your health and circumstances.
The first rule of malaria prevention is to avoid being bitten; that way, you will not contract malaria. The Female Anopheles Mosquito (the exclusive carrier and culprit) can bite at any time of day but is usually most active from dusk to dawn.
Overall, control initiatives have been very successful in the malaria transmission areas. Mostly falciparum malaria is seen. The risk remains low in KwaZulu-Natal and is confined to the very far northern parts of KZN. There is no malaria in the Drakensberg, Hluhluwe, and Umfolozi Game Parks and St Lucia areas.
Mozambique has year-round malaria, and the risks in Southern Zambia, Zimbabwe (Victoria Falls) will likewise increase. Therefore, measures to reduce mosquito bites are essential.
The Kruger National Park is one of two South African National Parks situated in malaria-risk areas. The other park is Mapungubwe National Park. It is important to note that the risk of malaria in both parks is usually low. The SA Minister of Health identifies the window for malaria season between September and May.
MALARIA PRECAUTIONS INCLUDE:
- Consulting with your physician on the use of prophylaxes and vaccinations.
- Applying DEET-containing insect repellents to exposed areas.
- Wearing a long-sleeved shirt, long pants and socks, and hat when outside, ensuring to cover all exposed areas.
- Wear neutral-colored clothing.
- Keep window gauze and doors closed at all times and ensure that the chalets’ air-conditioners are fully functional.
Please note, with Go Touch Down, only one of our Safari Tours visits the Kruger National Park, and only for a one-day excursion between 9 am and 3 pm.
Any person developing flu-like symptoms 7 to 20 days (or even longer) after being in malaria-risk areas should be tested immediately for malaria until the symptoms clear or an alternative diagnosis is made. It is, therefore, essential to advise medical practitioners that you have been in a malaria-risk area to avoid incorrect diagnosis.
Please consult your healthcare provider before you depart for updated information and treatment appropriate to your health and circumstances.
Released August 2nd, 2022:
Dear Travelers,
Below is the latest information we have. We continue to monitor how countries, airlines, and travel suppliers adapt to travel restrictions and changes.
“We have good news! The travel and tourism industry is almost back to its 2019 peak, with a recovery rate of over 95%. The outlook for summer travel in 2023 is also looking quite positive, with only a 5% difference compared to pre-pandemic levels in 2019, when travel was at its highest.
South Africa is currently welcoming international travelers and Go Touch Down is operating at full capacity. Our schedule for 2023 is filling up fast, and we are almost fully booked. For those planning further ahead, we are now accepting reservations for 2024 and 2025. Our recent travelers have had an amazing experience with us, and we have received many positive reviews.”
~ Deon Barnard CEO
THE CURRENT STATUS:
South Africa: At the time of this document, no proof of Covid vaccination status or Covid testing is required to enter South Africa. See the SA webpage for updates – CLICK HERE.
Americans: Returning to the USA. Note that the centers for disease control and prevention (CDC), as of June 12th, 2022, will no longer require passengers entering the United States (including U.S. citizens and legal permanent residents) to present a negative Covid-19 test – CLICK HERE.
Canadians: Upon returning to Canada, using ArriveCAN is not required. For Canada travel updates, click on the link and note detailed updates and procedures – CLICK HERE.
Australians: From July 6th, 2022, Australians no longer need to provide Covid vaccination status or Covid testing when returning to Australia. Here is the Home Affairs link – CLICK HERE.
We will continue to work with all travelers scheduled to travel in months to come. We have options for travelers and encourage you to contact the office or email info@gotouchdown.com.
Meat: Lamb Chops, Steak, Pork Chops, Kebabs
Chicken: Drumsticks, Wings, Breasts, Kebabs
Sausages: Pork, Chicken
Boerewors: Coarsely minced beef – sometimes combined with minced pork, lamb, or both – spiced with coriander seed, black pepper, nutmeg, cloves, and allspice.
Fish: Snoek, Cray Fish and Calamari Steaks
It is important to note that venison (game meat) is seldom braaied (barbecued) in South Africa as it’s best to cook or stew to make it tender.
South Africans will not surprise you by not announcing what meats are being braaied. With such a wonderful selection and spread on offer, you will have plenty to choose from
South Africa is one of 12 countries in the world where drinking tap water is perfectly safe! It is also safe to eat fresh fruit, vegetables and salads, and to put ice in your drinks.
WHAT TRADITIONAL FOOD IS SERVED IN SOUTH AFRICA
South Africa boasts excellent fresh produce, meat, fruit, fish, and seafood, and is renowned for its award-winning wines.
Types of dishes served include:
BRAAI (barbeque): There is arguably nothing more traditional than a South African braai, and it is deeply rooted in modern South African culture. A traditional braai is done on wood or charcoal, giving the meat a distinct flavor. Using gas to cook does not count as a real braai. Of course, no braai is complete without pap and boerewors, braaibroodjies, sosaties, lamb chops, steak, some chicken, and crayfish. There is, of course, no better way to finish off all that food than with South Africa’s favorite desserts – malva pudding, milk tart, and peppermint crisp tart.
SOSATIES (a type of kebab): With its Cape Malay origin, the sosatie is a traditional South African meat dish. Ingredients may include chicken, beef, or lamb with dried apricots, onions, and mixed peppers skewered and typically cooked on a braai, shish-kebab style.
BOBOTIE (curried mince): Brought to South Africa by the Dutch, its rich and hearty, with rich flavors enhanced by spices like curry powder, turmeric, and traditional South African chutney. Topped with milk and egg custard and baked till golden brown. A true favorite for those that have tried it.
CRAYFISH: Referred to as the South Coast lobster, this type of lobster is only found off the shores of South Africa. Locals refer to them as “crayfish” or “kreef.”
BILTONG (seasoned dried meat): A natural process of preserving meat. If you love beef jerky, you will love the intense taste of biltong. The meat is typically cured and spiced with coriander seed, pepper, nutmeg, chili, sugar, and a wide range of other seasonings. Various types of meat are used, ranging from beef to more exotic meats like ostrich or kudu. The taste is that of well-seasoned steak.
POTJIEKOS (a small pot of food and pronounced poi-key-cos): Its one of South Africa’s most iconic signature dishes. This favorite South African “stew” is traditionally cooked in a three-legged cast iron pot (cauldron) on an open fire. The main difference between a “potjie” and a stew is that a “potjie” is never stirred during the cooking process and slowly cooks for hours over hot coals. The “potjie” typically consists of various ingredients using either beef, vison, mutton, chicken, and even fish, layered with veggies and an array of herbs and spices, wine, or stock.
BUNNY CHOW (bread bowl): One of the best South African fast-food dishes you will ever try. Consisting of a hollowed-out loaf of white bread filled with exotic curry and some side dishes. It is truly a one-of-a-kind sandwich.
Also, try some traditional African and Afro-fusion dishes along with local beers, Cape wines, brandies, and liqueurs. The traditional beer – umqombothi – is a home-brewed sorghum beer sold in many African townships.
South Africa is a perfect family-friendly holiday destination with much for the kids to see and do – from building sandcastles on golden beaches, swimming in the ocean, taking a joy ride in a theme park, spotting wildlife on a game farm, or enjoying adventure activities at one of South Africa’s many resorts.
Child-friendly facilities are found throughout South Africa. Hotels offer inter-connecting rooms, triple bed arrangements, cots, babysitters, mealtime feeding chairs, and children’s rates. Self-catering properties are also an excellent option, especially establishments that offer multi-roomed cottages and apartments.
During peak holiday time, when South African families take their annual breaks (April, July, and December), coastal resorts offer children’s entertainment programs, movie theatres screen with the latest family-oriented movies, and there are special stage shows like the annual pantomime at the Jo’burg Theatre in Johannesburg.
Theme parks such as UShaka Marine World in Durban, Gold Reef City in Johannesburg, and Ratanga Junction in Cape Town are excellent child-friendly facilities in South Africa, as is the Two Oceans Aquarium in the Mother City. Sun City has restyled itself as a family-oriented resort with popular water rides at the Valley of the Waves and animal attractions. Countrywide, there are good zoos, bird parks, crocodile farms, and reptile parks. Some private game lodges may not take children under a certain age, but the national parks are great for family-friendly holidays in South Africa.
If your South African sojourn includes a road trip, national routes are well supplied with ‘pit-stop’ conveniences incorporating gas stations, restaurants, and restroom facilities. Family-style restaurants in South Africa are good about offering children’s menus and keeping the young ones busy with coloring books and crayons as they wait for their meals. Baby food, milk, and nappies are, of course, plentiful in supermarkets. Children’s car seats are available from car rental companies, and airlines will oblige with bassinets – both with advance notice.
With its excellent infrastructure and modern medical facilities, South Africa is an ideal holiday destination for senior travelers.
At Go Touch Down, we ensure all our travelers’ needs are met as we provide private, intimate tours.
Airports, shopping centers, and tourist attractions are often geared toward assisting senior citizens. For those who cannot walk long distances, wheelchairs or on-site transport can usually be arranged.
A visa may or may not be required depending on your country of citizenship.
USA / CANADA / AUSTRALIA
As a tourist visiting South Africa and staying for less than 90 days, you don’t need an advance visa if you possess a United States, Canadian, or Australian passport.
If you’re visiting South Africa for less than 90 days and you’re a citizen of the United States, Canada, or Australia, you’ll need a valid passport as proof of identification and proof of an onward ticket. Your passport should be valid for at least six months after the date you intend to return home. However, if you plan to stay for more than 90 days, you’ll need to obtain a visa.
To obtain a visa upon arrival in South Africa, your US, Canadian, or Australian passport must have at least two completely blank visa pages. These pages should face each other so that the entry stamp can be placed on one page and the exit stamp on the other.
Without proper identification and documentation, you will be denied entry into the country. Therefore, you must ensure you have all the necessary documents to avoid any inconveniences during your travel.
It’s important to note that immigration officers have the authority to deny entry to any traveler.
For a complete list of visa-exempt countries, CLICK HERE.
INDONESIA
A South African visitor visa application must be submitted before traveling to South Africa. A visitor visa in South Africa allows a non-visa-exempt foreign national to visit the country for tourism purposes. Therefore, it needs to be applied for before arrival in South Africa. The visitor visa for South Africa also covers many subsets, such as the long-stay visitor visa, the visitor visa with a spouse, and visitor visa with children.
For more information regarding the visitor visa, CLICK HERE.
THE FOLLOWING REQUIREMENTS APPLY TO ALL TRAVELERS TO SOUTH AFRICA
If traveling with a child under the age of 18, please note that in addition to their passport, immigration also requires the original unabridged birth certificate regardless of the relationship of the minor to the traveling companions. In addition, if the minor is traveling without both parents, a power of attorney is required. Please contact the consulate for all details before travel or visit the South African Department of Home Affairs.
Without proper documentation, entry will not be granted.
NOTE: If you are traveling to other countries in Southern Africa, additional blank pages are required.
For Victoria Falls – you will require two or more blank pages facing each other when traveling to Zambia or Zimbabwe.
If you are planning to travel between Zambia and Zimbabwe, purchasing a KAZA UNI-visitors visa is advisable. This visa allows for hassle-free travel and costs US$ 50 per person and can be obtained at immigration upon arrival at point of entry.
Please be prepared to pay in cash and small denominations; exact change is preferred.
Entry requirements can change without notice.
Here is some general information to help you prepare for your visit to South Africa.
Please consult your healthcare provider before you depart for updated information and treatment appropriate to your health and circumstances.
Currently, the only mandatory vaccine is yellow fever for travelers arriving from a country at risk for yellow fever or in transit for more than 12 hours at an airport in a country at risk for yellow fever.
Should you be entering South Africa via any countries mentioned below, proof of yellow fever vaccination would be required upon entry into South Africa:
- Angola, Argentina, Benin, Bolivia, Brazil, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Colombia, Guinea-Bissau, Congo, Côte d’Ivoire, the Democratic Republic of the Congo, Ecuador, Equatorial Guinea, Ethiopia, French Guyana, Gabon, Gambia, Ghana, Guinea, Guyana, Kenya, Liberia, Mali, Mauritania, Niger, Nigeria, Panama, Paraguay, Peru, Rwanda, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, Sudan, Suriname, Togo, Trinidad and Tobago, Uganda, United Republic of Tanzania and Venezuela.
Rabies, typhoid, and meningococcal vaccines are not generally recommended for the average tourist. It is essential that travelers are up to date with the standard immunizations.
OTHER VACCINES
Tetanus – Ensure that boosters are up to date
Typhoid – Low risk – vaccine not recommended
Polio – No risk
Measles – Low risk in South Africa. Sporadic cases only. Outbreaks in the UK and parts of Europe. The vaccine is contra-indicated in transplant recipients, immuno-compromised travelers, and during pregnancy.
Here is a link that is worth looking into:
http://wwwnc.cdc.gov/travel/destinations/clinician/none/south-africa
Please consult your healthcare provider before you depart for updated information and treatment appropriate to your health and circumstances.
It’s important to remember that different airlines for international and domestic travel have different baggage allowances and can change their policies without notice. As a guest, it’s your responsibility to research and follow the luggage policies for each airline on your itinerary.
INTERNATIONAL FLIGHTS
Carry-on bags
- Must not exceed 45 inches (length + width + height) or 115 cm.
- Fit easily in our SizeCheck® unit (approximately 22″ x 14″ x 9″, or 56 x 36 x 23 cm).
- Fit in an overhead bin or underneath the seat in front of you.
- If your carry-on bag doesn’t meet these size restrictions, it must be checked, and all checked baggage rules will apply.
Checked Bags
To avoid extra charges for oversized or overweight baggage on international flights, your checked bag must:
- Weigh 50 pounds (23 kg) or less.
- Not exceed 62 inches (length + width + height) or 157 cm.
Special Items
If you have a special item to check in, please note that it counts as one bag. When checking in online, you don’t need to specify the type of special item; just indicate that you have one. A baggage agent will assess applicable charges when you drop off your special item. Examples of special items include:
- Overweight bags – bags over 50 lbs.
- Oversized bags – bags over 62 inches (when you total the length + width + height).
- Infant and children items – stroller, child restraint seats.
- Assistive devices – wheelchair.
- Sports equipment – bicycle, bowling, fishing or ski equipment, parachute, surfboard, windsurf board, scuba tank.
- Musical instruments.
- Fragile/bulky items – artifacts, saddle, antlers, military duffle bags, etc.
DOMESTIC FLIGHTS
For flights within South Africa, the maximum weight allowance for your checked luggage is 44 pounds (20 kg). Any additional checked bags will require a fee. You may carry on 1 personal item plus 1 bag weighing up to 15 pounds (6.8 kg).
To help you plan your travel within South Africa, we have created a guide for estimating the duration of your trip, whether by driving or flying. Please note that the time for driving (van transfers) will be the same regardless of whether you are traveling from or to your destination. However, the time may differ by 5-10 minutes for flights. We have also included the days and times when our shuttles are available for your convenience.
Please note that every travel itinerary is unique. Be sure to confirm your specific details with your travel advisor.
DRIVE TIMES*
| From Airport | To Resort | Drive Time |
|---|---|---|
| Johannesburg | Dunkeld Country Estate | 3 hours |
| Johannesburg | Royal Morubisi | 2 hours 45 min |
| Johannesburg | Tshukudu Game Lodge | 5 hours 33 min |
| Cape Town | Belle Maroc | 34 min |
| Cape Town | Ladybird Vineyards Lodge | 40 min |
| Cape Town | Stillness Manor and Spa | 22 min |
| Cape Town | The Shark Bay Hotel | 35 min |
| Cape Town | V&A Waterfront | 35 min |
| From Resort | To Resort | Drive Time |
|---|---|---|
| Royal Morubisi | Tshukudu Game Lodge | 5 hours 37 min |
| Dunkeld Country Estate | Tshukudu Game Lodge | 2 hours 45 min |
| Belle Maroc | The Shark Bay Hotel | 1 hour 11 min |
| The Shark Bay Hotel | Stillness Manor and Spa | 1 hour 53 min |
| Stillness Manor and Spa | Belle Maroc | 40 min |
Domestic Flight Times*
| From Airport | To Airport | Flight Time | |
|---|---|---|---|
| O.R. Tambo International | Cape Town International | 2 hours 10 minutes | |
| O.R. Tambo International | Lanseria International | 1 hour 55 minutes | |
| VICTORIA FALLS | |||
| O.R. Tambo International | Harry Mwanga Nkumbula (Formerly Livingstone International Airport) |
1 hour 45 min | |
| O.R. Tambo International | Victoria Falls International | 1 hour 41 min | |
*Times may vary slightly due to weather conditions and other variables.
STANDARD SHUTTLE SCHEDULE
Johannesburg – O.R. Tambo International Airport
8-Day Safari Tour officially starts on a Wednesday at 10 am (Day 1 of Tour)
10-Day Signature Tour officially starts on a Monday at 10 am (Day 1 of Tour)
On Day 1 of the Tour, you will meet up at the info desk outside the international arrivals hall at 9:45 am for the 10 am shuttle. Please look for our guides holding a “Go Touch Down Travel & Tours” greeting signboard.
If your flight to South Africa arrives later than 8:30 am on Day 1 of the Tour and you miss the complimentary shuttle, you will be charged an additional fee for a non-standard private transfer. To avoid this extra cost, we advise you to speak to your travel advisor, who can assist you in booking a pre-night stay at one of the airport hotels.
Pre-night at any of the airport hotels at O.R. Tambo Airport – Our guide will meet you in the hotel lobby at 10 am on Day 1 of the Tour.
Cape Town International Airport
8-Day Cape Town Tour officially starts on a Wednesday (Day 1 of Tour)
Shuttle pickup times from Cape Town Airport – Arrivals
Wednesday (Flights arriving by 9 am) – Shuttle departs around 10 am.
Wednesday (Flights arriving by 3 pm) – Shuttle departs around 4 pm.
Pre-night at Hotel Verde – Our guide will meet you in the hotel lobby at 10 am on Day 1 of the Tour.
*Any arrival time outside of these flight times will require the purchase of a non-standard transfer.
Upon your arrival at the airport, our guide will be there to greet you and transfer you to your accommodations in one of our luxurious vans from Go Touch Down. You can rest assured that you will be well taken care of during your transportation.
Our vehicle fleet includes air-conditioned Hyundai H1s that can seat up to 9 passengers. For our Exclusive Safari and Cape Town tours, our seating will not exceed 6 passengers, not including the driver. Your guide will have a microphone to ensure that all travelers can hear important information, no matter where they are seated.
Please be aware that some of the excursions, such as the Table Mountain Cable Car, Robben Island Ferry, Cultural Township Tour, Game Drives, and airport transfers, may involve sharing the tour bus with more than 6 passengers if you are joining another group. To make the experience more comfortable for everyone, we kindly ask that you rotate seating on a daily basis and show consideration for your fellow travelers.
Our safari vehicles are designed to provide you with an authentic open-air experience, allowing you to fully immerse yourself in the surrounding scenery. You can enjoy a perfect view of the surroundings due to the tiered seating arrangement that ensures unobstructed views for everyone. Each of our vehicles can accommodate up to 9 passengers, along with a driver and a tracker.
OR Tambo International Airport (Johannesburg)
International arrivals: After baggage collection, you will proceed through customs and enter the international arrivals area through a large glass sliding door. As you enter this area, proceed immediately to your right, where you will see an airport information desk indicated by a yellow “i” in an italic typeface. Your guide will meet you here with a Go Touch Down sign. If your guide is not immediately visible, please stay at the information desk.
Domestic arrivals: After collecting your baggage, you will proceed to the domestic arrivals area through a glass sliding door. Your guide will meet you in this area with a Go Touch Down sign. If, for any reason, your guide is not immediately visible, please proceed to the information desk located in the immediate area.
Cape Town International Airport
International arrivals: After collecting your baggage, you will proceed through customs and enter the international arrivals area. You will notice a large boulder/rock with a penguin sign. Your guide will meet you here with a Go Touch Down sign. If your guide is not immediately visible, please stay at the penguin sign.
Domestic arrivals: After collecting your baggage, you will proceed to domestic arrivals. It is approximately a 3 to 5 minute walk. On your way, you will pass a meeting desk for Go Touch Down Taxi Service. This company is NOT part of Go Touch Down Travel & Tours; please proceed further; your guide will meet you in the domestic arrivals hall in front of the Vodacom mobile store.
Lanseria International Airport
Domestic arrivals: After collecting your baggage, proceed to the arrivals area. Your guide will meet you here with a Go Touch Down sign. If your guide is not immediately visible, proceed to the information desk to your right near the pay stations at the entrance to the terminal.